Accessibility statement

This accessibility statement pertains to the City of Helsinki’s Health and welfare promotion website. The website’s address is

The City’s objective

Regarding the City’s digital services, the City’s objective is to achieve the AA level or higher as defined in the Web Content Accessibility Guidelines, as far as reasonably possible.

Compliance status

This website meets the critical accessibility requirements at the AA level of WCAG 2.1 with the following deficiencies:

Content that is not yet accessible

The content specified below does not comply with all the accessibility requirements set by law.

Observed deficiencies

Non-text content: Not all non-decorative images have text alternatives (WCAG 2.1: 1.1.1 Non-text Content).

Focus visible: Visible focus is not permanently visible on all buttons (WCAG 2.1: 2.4.7 Focus Visible).

Link destination: The destinations of some links are not clear to users of assistive technology (WCAG 2.1: 2.4.4 Link Purpose).

Headings: Headings do not always proceed according to the technically logical heading hierarchy (WCAG 2.1: 2.4.6 Heading and Labels).

Contrast: The website includes text content that has a contrast ratio below the minimum requirement (WCAG 2.1: 1.4.3 Contrast (Minimum)).

Language of the website: Not all content on the site is available in different language versions (WCAG 2.1: 3.1.2 Language of Parts)

PDF files: The website contains PDF files whose structural elements are not technically tagged for users of assistive technology (such as images, titles, links) and whose page titles, primary languages or logical focus order are not defined. In addition to this, not all images/graphs have text alternatives. Some files also have headings with a contrast ratio below the defined minimum limit and different types of graphs where meaning is conveyed with colours only (WCAG 2.1: 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 1.3.2 Meaningful Sequence, 1.4.1 Use of Color, 1.4.3 Contrast (Minimum), 2.4.2 Page Titled, 3.1.1 Language of Page).

PowerBI summary report: Keyboard focus does not proceed logically and content is not accessible with assistive technology because buttons do not have accessible names and not all content changes are automatically conveyed. Not all images and graphs have text alternatives, the contrast ratio is below the minimum requirement in parts and graphs convey meaning using colour only (WCAG 2.1: 1.1.1 Non-text Content, 1.4.1 Use of Color, 1.4.3 Contrast (Minimum), 2.4.3 Focus Order, 4.1.2 Name, Role, Value, 4.1.3 Status Messages).

Correction of shortcomings

The City of Helsinki is continuously taking action to correct the shortcomings observed in accessibility. The list of accessibility shortcomings observed, as presented in this statement, will be updated as shortcomings are corrected.

Access to information in an accessible form

Due to the shortcomings described, you may request inaccessible content from the administrator of this website:


Feedback form:

We aim to respond to any requests within a reasonable time.

Creating the accessibility statement

This accessibility statement was created on 15 December 2023.

Accessibility assessment

The accessibility assessment complies with the guidelines of the City of Helsinki and methods that aim to ensure the accessibility of the website at all stages.

Accessibility has been verified through an audit performed by an external specialist and through self-assessment.

Accessibility has been verified using a programmatic accessibility verification and manual inspection of the website and its contents.

The issues reported by the assessment tools have been inspected and corrected where necessary.

The external specialist audit was carried out by Unicus Oy.

Updating the accessibility statement

The accessibility of the website will be maintained through constant supervision as the technology or content change, as well as through regular inspections. This statement will be updated in connection with the changes to the website and as accessibility is inspected.

Feedback and contact information

The operator responsible for the website’s accessibility:

City Executive Office, Communications Department, External Communications

Reporting inaccessible content

If a user feels accessibility requirements are not met, they can report this via email to or using the feedback form at

Requesting information in an accessible form

If a user feels they are not receiving the website’s content in an accessible form, they may request this information by sending an email to or by using the feedback form at We aim to respond to any requests within a reasonable time.

Legal protection of accessibility, execution proceedings

If a user feels that their notification or enquiry has not been responded to or the reply is inadequate, they have the right to submit a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions for this process.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
Telephone exchange: +358 2 95 016 000

Open: Mon–Fri 8:00–16:15

Accessibility in the City of Helsinki

The City contributes to the accessibility of digital services by making publications more consistent and organising accessibility-related training for its employees.

The accessibility level of websites is constantly monitored in the maintenance of the sites. Any shortcomings observed are reacted to immediately. We attempt to make the necessary changes as rapidly as possible.

People with disabilities and users of assistive technologies

The City offers guidance and support to people with disabilities and people using assistive technologies. Support is available on the guidance pages specified on the City’s websites and via the phone service.

Approval of the accessibility statement

This statement was approved on 27 December 2023

City Executive Office, Communications Department, External Communications
City of Helsinki